Return & Refund Policy

At All Glow, we want you to love your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy.

60-Day Return Window

You have 60 days from the delivery date to initiate a return. Here's what you need to know:

Return Requirements:

- Item must be in original condition
- Original packaging included
- Valid proof of purchase
- Items must not be altered

How to Start Your Return

1. Email us at info@all-glow.com with:

- Your order number
- The items you wish to return
- Reason for return

2. Our team will respond within 24 hours with return instructions

3. Once approved, you'll receive a return shipping label

4. Package your return securely using original packaging

Refund Process

Once we receive your return:

- Quality check completed within 48 hours
- Refund processed to original payment method within 3-5 business days
- Bank processing time: 5-10 additional business days
- Confirmation email sent once refund is issued

Refund Includes:

- Full product price
- Original shipping cost (if return due to our error)
- Return shipping costs (if return due to our error)

Damaged or Incorrect Items

Found an issue? We're here to help:

- Inspect all items immediately upon delivery
- Document any damage with photos
- Contact info@all-glow.com within 48 hours of delivery
- Include order number and detailed description of the issue

We'll expedite replacement items or process immediate refunds for damaged/incorrect merchandise.

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned:

- Items marked as "Final Sale"
- Custom or personalized orders

Special Considerations

International Returns

- Custom duties and taxes are non-refundable
- Return shipping costs responsibility varies by country
- Contact info@all-glow.com for country-specific guidance

Additional Information

Gift Returns

- Store credit available for returns without receipt
- Original purchaser will not be notified
- Gift receipts available upon request

Quality Promise

We stand behind our products. If you experience quality issues within 90 days of purchase, please contact us for resolution.

Need Help?

Our customer service team is ready to assist:

- Email: info@all-glow.com
- Response Time: Within 24 hours
- Business Hours: Monday-Friday, 9am-5pm EST

Your Satisfaction Guarantee

We're committed to your complete satisfaction. If you're not entirely happy with your purchase, let us make it right.